FAQ'S
FAQ'S
To apply for a wholesale account send us an email with your resale certificate and company details. Once approved, visit our website to browse our top-selling products.
Certainly, we offer a product sheet containing UPC codes. Customers can access the product catalogue option on our website. Upon request, we can also send the product sheet via email for your convenience.
At GDL, we strictly adhere to our Minimum Order Quantity (MOQ) policy to benefit our customers by minimizing competition in their supply ecosystem. While we typically do not entertain orders below MOQ, exceptions may apply for specific products. Feel free to inquire about purchasing your required quantity, and we’ll provide you with relevant information to address your concerns.
Our lead time for each product ranges from 8 to 10 working days, as indicated in our product sheet. Rest assured; we strive to ship your order promptly within this lead time.
We handle payments exclusively through ACH or wire transfer methods and do not support transactions via debit or credit cards. Upon placing an order, customers receive an unpaid invoice with ACH payment details. After payment, customers are requested to provide a screenshot of the transaction for confirmation. Please be aware that we do not accept payments via PayPal or from local banks; payments must be made in USD. We appreciate your understanding and cooperation.
Certainly, we provide a discount coupon for first-time orders upon customer request. This coupon can be redeemed during the order placement. Moreover, for bulk inventory purchases, we offer competitive pricing tailored to your specific product selection. Should you have any further inquiries or require assistance, please do not hesitate to contact us.
We regret to inform you that we do not accept payments via credit cards. Our accepted payment methods include ACH or wire transfer. If you have any further questions or need assistance with payment options, please feel free to contact us.
Once payment has been processed, orders are considered final and cannot be canceled after 24 hours. It’s important to note that orders cannot be canceled if Amazon does not accept the invoices provided for ungating purposes. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to us for assistance.
We strictly enforce our return policy, which permits returns solely for damaged or incorrect items. Unfortunately, returns cannot be accepted if the product remains ungated on Amazon despite our provided invoices. Furthermore, returns are not accepted if your platform removes the product listing. If you have any questions regarding our return policy, please feel free to contact us for clarification.
Certainly, we provide complimentary shipping for orders exceeding $2500. Upon checkout, customers can opt for the free shipping method for eligible orders.
Certainly, we do provide international shipping services. However, before placing an order, we recommend reaching out to our customer support team and providing the shipping address for further assistance.